Shipping Policy

Effective Date: [8 August 2026
Last Updated: [Insert Date]

Welcome to Loommera. We are committed to delivering your orders safely, accurately, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://loommera.com (“Website”).

By placing an order with Loommera, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

• Orders are processed after successful payment verification or order confirmation (for Cash on Delivery, where available).
• Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
• During peak seasons, promotional campaigns, or public holidays, processing times may be longer.
• Customers will receive an email or SMS confirmation once their order has been dispatched.

2. Shipping Destinations

Loommera offers shipping to:

• Pakistan
• GCC Countries
• United Arab Emirates
• Saudi Arabia
• Qatar
• Kuwait
• Oman
• Bahrain
• United Kingdom
• United States
• Canada
• Australia
• Europe
• Selected Asian countries

If your country is not listed during checkout, please contact our customer support team for assistance.

3. Shipping Methods

Shipping methods may include:

• Standard Shipping
• Express Shipping
• Economy Shipping
• International Courier
• Freight Shipping (for bulk orders)
• Hotel & Corporate Deliveries
• Wholesale Deliveries

Available shipping methods depend on your delivery location and the products ordered.

4. Estimated Delivery Times

Estimated delivery times are as follows:

Pakistan

• Major Cities: 2–5 Business Days
• Remote Areas: 4–8 Business Days

International Orders

• GCC Countries: 4–8 Business Days
• USA & Canada: 6–12 Business Days
• United Kingdom: 5–10 Business Days
• Europe: 6–12 Business Days
• Australia & New Zealand: 7–14 Business Days
• Other Countries: Delivery times vary depending on destination.

These delivery estimates are approximate and may vary due to customs clearance, weather conditions, courier delays, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Parcel weight
• Package dimensions
• Shipping method selected
• Order value
• Promotional offers

Shipping costs will be displayed during checkout before payment is completed.

6. Free Shipping

Loommera may offer free shipping promotions on selected products, categories, or minimum purchase amounts.

Free shipping offers are subject to change without prior notice and may not apply to international or wholesale orders.

7. Order Tracking

Once your order has been shipped, you will receive:

• Shipment confirmation email
• Tracking number (where available)
• Courier information

Customers can monitor shipment progress using the tracking details provided.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please ensure:

• Correct full name
• Complete address
• City
• Postal code
• Contact number
• Email address

Loommera is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Customer unavailable
• Refused delivery
• Failure to respond

the parcel may be returned to Loommera. Additional shipping charges may apply for reshipment.

10. Customs, Duties & Taxes

International shipments may be subject to:

• Customs duties
• Import taxes
• VAT
• Local government charges

These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.

Loommera has no control over customs policies or import fees.

11. Customs Delays

International shipments may occasionally experience delays during customs clearance.

Such delays are outside the control of Loommera and cannot be guaranteed against.

12. Shipping Restrictions

Certain products may not be available for delivery to specific countries due to:

• Import regulations
• Local laws
• Shipping restrictions
• Carrier limitations

Orders affected by such restrictions may be cancelled and refunded where appropriate.

13. Lost Packages

If your package appears lost during transit:

1. Contact the courier using your tracking number.
2. Contact Loommera Customer Support.
3. We will work with the courier to investigate the shipment.

Claims for lost shipments should be reported within 14 days of the estimated delivery date.

14. Damaged Shipments

If your order arrives damaged:

• Do not discard the packaging.
• Take clear photographs of the parcel and products.
• Contact our support team within 48 hours of receiving the package.

We will review the issue and advise on the next steps.

15. Missing Items

If any item from your order is missing, please notify us within 48 hours of delivery.

Include:

• Order number
• Product name
• Photographs of the received package (if applicable)

We will investigate and assist you as appropriate.

16. Split Shipments

To improve delivery times, Loommera may ship items in separate packages.

Customers will receive tracking information for each shipment where available.

17. Bulk & Wholesale Orders

Delivery schedules for bulk, wholesale, hotel, corporate, or custom-manufactured orders are agreed upon separately based on:

• Production timeline
• Order quantity
• Product specifications
• Destination

Large orders may require additional processing and freight arrangements.

18. Pre-Orders & Advance Bookings

Products marked as Pre-Order or Advance Booking will be shipped according to the estimated production or availability timeline shown on the product page or order confirmation.

Any estimated shipping dates are subject to change.

19. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Public holidays
• Political unrest
• Customs inspections
• Transportation disruptions
• Pandemics
• Government regulations
• Courier service interruptions

Loommera is not liable for delays caused by these events.

20. Refused Deliveries

If a customer refuses delivery without a valid reason, Loommera reserves the right to deduct applicable shipping, handling, return shipping, or administrative costs from any eligible refund.

21. Incorrect Orders

If you receive an incorrect product due to our error, please contact us within 48 hours of delivery.

Where verified, Loommera will arrange an appropriate resolution in accordance with our Return & Exchange Policy.

22. Risk of Loss

Ownership and risk of loss generally pass to the customer upon successful delivery to the shipping address or as otherwise required by applicable law.

23. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information.
• Monitoring shipment tracking updates.
• Paying any applicable customs duties or import charges.
• Inspecting deliveries promptly upon receipt.
• Reporting shipping issues within the timeframes described in this policy.

24. Policy Updates

Loommera may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier services, or legal requirements.

The updated version will be published on this page with a revised effective date.

25. Contact Us

If you have any questions regarding shipping, delivery, bulk shipments, or international orders, please contact us through the Contact Us page on https://loommera.com or email us at support@loommera.com (replace with your official support email if different).