Refund Policy

Effective Date: 8 August 2026
Last Updated: [Insert Date]

Welcome to Loommera (“Loommera”, “we”, “our”, or “us”). We are committed to providing high-quality fashion and home textile products and ensuring a fair, transparent, and customer-focused shopping experience.

This Refund Policy explains when refunds may be available, how they are processed, and the conditions that apply to purchases made through https://loommera.com.

By placing an order with Loommera, you agree to the terms of this Refund Policy.

1. Refund Eligibility

A refund may be available under the following circumstances:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product has a verified manufacturing defect.
• The item delivered is significantly different from the product description.
• Your order cannot be fulfilled due to stock unavailability.
• Your order is cancelled by Loommera before shipment.
• A duplicate payment has been successfully verified.

Refunds are subject to verification and approval by Loommera.

2. Non-Refundable Items

Unless required by applicable law, refunds are generally not available for:

• Products marked Final Sale, Clearance, or Non-Returnable.
• Gift Cards.
• Personalized or customized products.
• Monogrammed items.
• Products damaged due to misuse, negligence, or improper care.
• Products that have been worn, washed, altered, or used.
• Items returned without original tags, packaging, or accessories.
• Requests submitted outside the applicable return period.

3. Order Cancellation Before Shipment

If you request cancellation before your order has been processed or dispatched, your order may be eligible for a full refund.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

4. Orders Cancelled by Loommera

Loommera reserves the right to cancel an order for reasons including:

• Product unavailability.
• Payment verification failure.
• Pricing or technical errors.
• Suspected fraudulent activity.
• Legal or regulatory requirements.

If your order is cancelled by Loommera and payment has already been received, an eligible refund will be processed.

5. Refund Request Process

To request a refund, please contact our Customer Support team and provide:

• Full Name
• Order Number
• Email Address
• Product Name(s)
• Reason for the refund request
• Supporting photographs (if applicable)

Our team will review your request and respond as soon as reasonably possible.

6. Inspection & Approval

Where a product return is required, the item will be inspected after it is received.

Refund approval depends on whether the returned product meets the eligibility requirements outlined in our Return & Exchange Policy.

Loommera reserves the right to decline refund requests that do not meet these requirements.

7. Refund Method

Approved refunds will generally be issued using the original payment method whenever possible.

Depending on the payment method used, refunds may be processed through:

• Credit Card
• Debit Card
• Bank Transfer
• Digital Wallet
• Original Online Payment Method
• Store Credit (where agreed)

Cash refunds are generally not available for online payments unless required by applicable law.

8. Refund Processing Time

Once approved, refunds are typically processed within 7–14 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

9. Shipping Charges

Original shipping charges are generally non-refundable, except where:

• The wrong product was delivered.
• The product was defective.
• The order was cancelled by Loommera.
• Applicable law requires otherwise.

10. Return Shipping Costs

Unless the return is due to our error or a verified product defect, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning products.

11. Partial Refunds

In certain circumstances, a partial refund may be issued, including but not limited to:

• Products returned with minor damage caused after delivery.
• Incomplete returns.
• Promotional or bundled purchases where only part of the order is returned.
• Situations where applicable law permits a partial refund.

12. Promotional Orders

If an order qualified for:

• Discounts
• Promotional pricing
• Bundle offers
• Free gifts
• Coupon codes

the refund amount may be adjusted to reflect the promotional terms that applied to the purchase.

Where required, promotional items may also need to be returned.

13. International Orders

For international orders:

• Customs duties
• Import taxes
• VAT
• Government fees
• Brokerage charges

are generally non-refundable, unless otherwise required by law.

Customers should contact their local customs authority regarding the possibility of recovering such charges.

14. Bulk & Wholesale Orders

Bulk, wholesale, hotel, corporate, and custom-manufactured orders may be subject to separate refund terms agreed upon before production or shipment.

Customers should refer to their quotation, purchase agreement, or wholesale contract.

15. Pre-Orders & Advance Bookings

Refunds for pre-order or advance booking products are subject to the terms communicated at the time of purchase and applicable consumer protection laws.

16. Fraud Prevention

Loommera reserves the right to refuse refunds where there is evidence of:

• Fraudulent activity.
• Abuse of the return process.
• False damage claims.
• Unauthorized chargeback attempts.
• Repeated misuse of refund policies.

Where appropriate, such matters may be reported to relevant payment providers or authorities.

17. Chargebacks

If you believe a payment was processed incorrectly, we encourage you to contact Loommera before initiating a chargeback with your payment provider.

This allows us the opportunity to investigate and resolve the issue promptly.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Loommera shall not be liable for indirect, incidental, special, or consequential losses arising from refund requests, payment processing delays, or circumstances beyond our reasonable control.

Nothing in this policy limits any non-excludable consumer rights provided under applicable law.

19. Policy Updates

Loommera may revise this Refund Policy from time to time to reflect changes in business practices or legal requirements.

The latest version will always be available on our website with an updated Effective Date.

20. Contact Us

If you have any questions regarding refunds, please contact us.

Loommera

Website: https://loommera.com

Email: support@loommera.com (replace with your official support email if different)

When contacting us, please include:

• Full Name
• Order Number
• Email Address
• Product Name(s)
• Description of the issue
• Supporting photographs (if applicable)

Our Customer Support team will review your request and assist you as quickly as reasonably possible.