Return & Exchange Process

At Loommera, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or eligible for an exchange, our return and exchange process is simple and hassle-free.

Please read the steps below before submitting your request.

Step 1: Check Eligibility

Before requesting a return or exchange, please ensure that:

• The request is made within 7 days of receiving your order.
• The product is unused, unworn, and unwashed.
• All original tags, labels, and packaging are intact.
• The item is not listed as a non-returnable product.
• The product is in its original condition.

Please refer to our Return & Exchange Policy for full eligibility requirements.

Step 2: Submit Your Request

Contact our Customer Support Team with the following information:

• Order Number
• Full Name
• Email Address
• Mobile Number
• Product Name
• Reason for Return or Exchange
• Clear photos of the product (if damaged, defective, or incorrect)
• Photos of the packaging (if applicable)

Our support team will review your request and provide further instructions.

Step 3: Request Review

Once your request is received, our team will:

• Verify your order details.
• Review the submitted information and photos.
• Confirm whether the request meets our return or exchange requirements.
• Provide a Return Authorization (if approved).

Please do not send any product back until your request has been approved.

Step 4: Pack the Item

If your request is approved:

• Place the item in its original packaging.
• Include all tags, accessories, and any free promotional items (if applicable).
• Pack the product securely to avoid damage during transit.

Step 5: Return the Product

Ship the approved item to the return address provided by Loommera.

We recommend using a reliable courier service with tracking and retaining your shipping receipt until your request is completed.

Unless the return is due to our error or a verified product defect, return shipping costs may be the customer’s responsibility.

Step 6: Product Inspection

Once we receive your returned item, our Quality Assurance Team will inspect it to ensure it meets the conditions outlined in our Return & Exchange Policy.

The inspection includes:

• Product condition
• Original tags and packaging
• Signs of use or damage
• Verification of the reported issue

Step 7: Resolution

After the inspection is completed, we will notify you of the outcome.

Depending on your request and eligibility, we may provide:

• Exchange for the same item (subject to availability)
• Exchange for another size or color (subject to availability)
• Replacement for a defective or incorrect product
• Refund (where eligible under our Refund Policy)

Exchange Processing Time

Approved exchanges are generally processed within 3–7 business days after the returned product has passed inspection.

Delivery times for the replacement product depend on your location and the selected shipping method.

Refund Processing

If a refund is approved, it will be processed according to our Refund Policy.

Refunds are generally issued to the original payment method and may take 7–14 business days to appear, depending on your payment provider or bank.

Non-Eligible Returns

Returns or exchanges may be declined if:

• The item has been worn, washed, or used.
• Original tags or packaging are missing.
• The request is submitted after the eligible return period.
• The product has been altered or damaged after delivery.
• The item is a non-returnable product, such as a final sale or customized item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Include:

• Order Number
• Product Name
• Description of the issue
• Clear photographs of the product and packaging

Our team will investigate and work to resolve the issue as quickly as possible.

International Returns

Customers returning products from outside Pakistan may be responsible for:

• Return shipping costs
• Customs documentation
• Import or export duties
• Applicable taxes and fees

Please contact our Customer Support Team before shipping any international return.

Need Help?

If you have any questions about the return or exchange process, we’re here to help.

Website: https://loommera.com

Email: support@loommera.com

Please include your Order Number and a brief description of your request so we can assist you as quickly as possible.

Our Commitment

Your satisfaction is important to us. We strive to make every return or exchange process fair, transparent, and efficient while ensuring you receive the quality products and service you expect from Loommera.