Return & Exchange Policy

Last Updated: May 2026

At Loommera, customer satisfaction is important to us. We strive to ensure that every product meets our quality standards and arrives in excellent condition. If you are not completely satisfied with your purchase, we offer an exchange-only policy under the terms outlined below.

By placing an order on our website, you agree to this Return & Exchange Policy.

1. Exchange-Only Policy

Loommera does not offer refunds for purchased products except where required by applicable law.

We only provide exchanges for eligible items that meet the conditions stated in this policy.

No cash refunds, credit card refunds, bank transfers, or store credit refunds will be issued for change-of-mind purchases.

2. Exchange Eligibility

To qualify for an exchange, items must:

1. Be returned within 7 days of receiving the order.
2. Be unworn, unused, and unwashed.
3. Be in original condition.
4. Have all original tags attached.
5. Be returned in the original packaging where possible.
6. Be free from stains, odors, alterations, or damage caused by the customer.

Loommera reserves the right to reject exchange requests that do not meet these requirements.

3. Valid Reasons for Exchange

Exchanges may be accepted for:

 

Size Exchange

If the selected size does not fit, customers may request an exchange for another available size.

• Defective or Damaged Products

If a product arrives damaged or has a manufacturing defect, an exchange may be requested.

 

• Incorrect Item Received

If you receive the wrong product, color, or size due to an error on our part, we will arrange an exchange.

 

All exchange requests are subject to product availability.

4. Non-Exchangeable Items

The following items are not eligible for exchange unless they arrive damaged or defective:

Sale items

Clearance products

Promotional items

Gift cards

Customized or personalized products

Special-order items

Items marked as “Final Sale”

Products returned without original tags

5. Exchange Request Procedure

To request an exchange:

Step 1

Contact our customer support team within 7 days of receiving your order.

Please provide:

• Order number
• Full name
• Contact information
• Reason for exchange
• Photos (if applicable)

Step 2

Our team will review your request and provide exchange instructions.

Step 3

Ship the approved item to the return address provided by our support team.

Step 4

After inspection and approval, we will process the exchange and dispatch the replacement item.

6. Shipping Costs for Exchanges

Customer Responsibility

Customers are responsible for:

1. Return shipping costs for size exchanges.
2. Shipping costs incurred when exchanging due to preference changes.

Loommera Responsibility

We will cover replacement shipping costs when:

1. The item received is defective.
2. The item received is damaged during shipment.
3. The wrong product was shipped by Loommera.
4. Product Availability

All exchanges are subject to stock availability.

If the requested replacement size, color, or product is unavailable, Loommera may offer:

An exchange for a similar product of equal value.

A store credit (where applicable).

Another mutually agreed exchange option.

No monetary refund will be provided unless required by applicable consumer protection laws.

8. Damaged or Defective Items

 

If you receive a damaged or defective item:

Notify us within 48 hours of delivery.

Include clear photographs showing the issue.

Retain all packaging materials until the claim is reviewed.

Failure to report damage within the specified timeframe may affect exchange eligibility.

9. Inspection and Approval

All returned items are inspected before an exchange is approved.

Loommera reserves the right to reject exchanges if:

The item shows signs of wear or use.

Tags have been removed.

The item has been altered.

The return conditions outlined in this policy have not been met.

10. Processing Time

Once an exchange item is received and approved:

Inspection may take 2–5 business days.

Replacement items are generally dispatched within 3–7 business days.

Delivery timelines may vary depending on destination and shipping provider.

11. Lost or Delayed Return Shipments

Customers are encouraged to use a trackable shipping service when returning items.

Loommera is not responsible for:

Lost return shipments.

Delayed courier services.

Packages damaged during return transit.

Proof of shipment should be retained until the exchange process is completed.

12. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been processed or shipped, cancellation requests may not be accepted and the Exchange Policy will apply instead.

13. Consumer Rights

Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.

Where local laws require a refund or additional remedies, those legal rights will prevail.

14. Contact Us

For exchange requests or questions regarding this policy, please contact:

Loommera

Website: https://loommera.com

Email: support@loommera.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Policy Summary

✓ Exchanges accepted within 7 days of delivery

✓ Size exchanges available (subject to stock availability)

✓ Defective or incorrect items eligible for exchange

✓ Original condition and tags required

✗ No refunds for change-of-mind purchases

✗ No cash refunds

✗ No credit card refunds

✗ No bank transfer refunds

By placing an order with Loommera, you acknowledge and agree to this Return & Exchange Policy.